How to make a complaint


Causeway’s Complaints Policy can be viewed and downloaded here.

If you have a complaint about any aspect of our service, you should write to the Chief Executive Officer by post or use this form.

Provide Feedback

We value complaints as a way of learning from our mistakes and continuously improving the organisation. However, we would never want this to be the only way you can influence the organisation. We are always happy to listen to your feedback and your ideas for improving Causeway. We have a dedicated email address for your comments and suggestions:

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