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Location: London
Salary: £26,288 per year
Permanent & Full-time (4 day, 32 hour week)

An exciting opportunity to –

  • Provide effective person-centred one off or longer-term support on a casework basis to general needs tenants, who need assistance to manage a tenancy. 
  • Provide telephone advice, drop-in sessions and visiting support to assist tenants with specific issues, such as arrears or benefit applications.  
  • Support tenants to manage issues such as anti-social behaviour and assist tenants to resolve disputes.  
  • Develop action plans with individual clients to deal with specific issues or circumstances, such as help to access health or mental health services.  
  • Contribute to risk assessment and safeguarding plans 
  • Ensure vulnerable tenants settle into their accommodation and become familiar with the local area. 
  • Work closely with the Housing Team to ensure residents are complying with the terms of their tenancy agreements. 
  • Contribute to tenant involvement, through attending tenant meetings and forums. 
  • Be aware of trauma informed working, particularly with regard to trauma experienced by LGBTQ people and asylum seekers.
  • Ensure tenants are linked into appropriate support services and sustain engagement with services. 

To apply, please send your CV and a personal statement to