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How To Report A Repair

Repairs & Maintenance

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Please report all repairs via the form at the bottom of this page.
If you wish to request improvements to your home, you will need to speak to your Housing Officer.

Please note that Causeway does not operate an out of hours service. Please use the following numbers for emergencies:

Fire, Police, Ambulance: 999
If you smell gas: 0800 111 999
If you have a power cut, contact your supplier here.

Please check the following first:

  • the trip switch in your fuse box
  • your meter is charged
  • your neighbours’ supply


    Water/waste emergencies contact here

DIY Repair Guides

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Clarion tenants can find out how to do a range of repairs through this section on their website.

This includes how to:

  • Switch off your water supply
  • Unblock a drain
  • Replace a shower head


If you have no heating and hot water, it may be a loss of water pressure. You can usually tell if this is the case if the pressure needle has dropped, or if your digital display is flashing to indicate a drop in pressure. This relatively easy to fix, we recommend:

Visit your boiler brand’s website, to see if they have helpful tutorials and videos about topping up pressure on their systems.

Re-pressurising your boiler means allowing more water to enter the system, from the water mains supply, via the filling loop. Filling loops may vary in design, but here’s the basic re-pressurising process:

  • Switch off and allow your boiler to cool
  • Double-check that both ends of the filling loop are securely attached
  • Open both valves, to allow cold mains water into the system (you should hear it)
  • Wait for the pressure gauge to read 1.5 bar
  • Close both valves, one after the other
  • Switch the boiler back on and, if needed, press the reset button


If you’re in any doubt about how to re-pressurise your boiler system, or you’ve already done so according to the guide but are continuing to have pressure problems, call the office on 0208 365 1751.

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Damp and Mould
Information for Residents

We’re Here to Help

At Causeway Irish Housing Association, we want every resident to live in a safe, warm and healthy home.

If you notice damp, condensation or mould in your home, please tell us as soon as possible. We take every report seriously and will investigate the cause. We will not automatically assume the problem is your fault.

Some damp and mould problems are caused by building defects, leaks or poor ventilation, while others may be linked to condensation. Whatever the cause, we will work with you to resolve the issue.

Why Damp and Mould Matters

Damp and mould can:

  • damage your home and belongings
  • create unpleasant smells
  • affect your health
  • make asthma and other breathing conditions worse
  • be particularly harmful for young children, older people, pregnant women and people with health conditions.

Please let us know if anyone in your household has a medical condition that may make them more vulnerable so we can prioritise your case where appropriate.

Signs to Look Out For

Please contact us if you notice:

  • black, green or white mould on walls, ceilings or around windows
  • peeling wallpaper or bubbling paint
  • damp patches
  • water stains
  • condensation that regularly forms on windows or walls
  • musty smells
  • persistent moisture that does not dry out

What Causes Damp?

There are several different types of damp.

Condensation

This is the most common type and happens when warm moist air meets cold surfaces.

Moisture is produced every day through:

  • cooking
  • showering and bathing
  • drying clothes indoors
  • kettles and washing machines
  • breathing

Penetrating Damp

Usually caused by problems such as:

  • leaking roofs
  • damaged gutters
  • cracked brickwork
  • faulty windows
  • plumbing leaks

Rising Damp

A less common problem where moisture rises from the ground through walls because of problems with the damp proof course.

What You Can Do

These simple steps may help reduce condensation:

Keep your home ventilated

  • Open windows for a short time each day where safe to do so.
  • Use extractor fans when cooking or bathing.
  • Leave trickle vents open if your windows have them.
  • Keep internal doors closed when cooking or showering

Heat your home consistently

Where possible:

  • maintain a steady background temperature
  • avoid allowing rooms to become very cold.

Reduce moisture

  • Put lids on pans when cooking.
  • Dry clothes outside where possible.
  • If drying clothes indoors, keep the room ventilated and close the door.
  • Wipe condensation from windows and window sills.

Move furniture slightly away from external walls

Leaving a small gap allows air to circulate and may reduce mould growth.

Cleaning Small Areas of Mould

If you have a small amount of surface mould:

  • wear rubber gloves
  • wear a face covering if appropriate
  • use a suitable mould removal product following the manufacturer’s instructions
  • never dry brush mould, as this can release spores into the air
  • dispose of cleaning cloths safely.

Cleaning the mould will not solve the problem if there is an underlying repair issue, so please report it to us.

🏠 REPORT

Tell us about damp or mould
Call: 020 8365 1751 or
Email: repairs@irishcauseway.org.uk

🔍 INSPECTION

We inspect your home and find  the cause

🛠 REPAIRS

We complete the necessary works

✅ FOLLOW-UP

We check the problem has been resolved

repairs form